Understanding Effects and Determinants of Mobile Support Tools: A Usability-Centered Field Study on IT Service Technicians.
Key PousttchiBettina ThurnherPublished in: ICMB (2006)
Keyphrases
- end users
- cell biology
- value added services
- user acceptance
- mobile services
- mobile devices
- deeper understanding
- online collaborative learning
- mobile environments
- sensemaking
- service quality
- computer aided software engineering
- theoretical and practical implications
- prior studies
- decision support
- visual analytics
- cscl environments
- service management
- mobile phone
- knowledge management
- mobile learning
- communication technologies
- information systems
- computing environments