Business process re-engineering to total quality management: An examination of the issues.
Javier González-BenitoAngel R. Martinez-LorenteBarrie G. DalePublished in: Bus. Process. Manag. J. (1999)
Keyphrases
- business process
- business processes
- total quality management
- business process models
- process mining
- ws bpel
- software engineering
- process model
- web services
- workflow model
- business process modeling
- business process management
- business rules
- artificial intelligence
- event logs
- information systems
- systems development
- design process
- workflow technology
- inter organizational
- requirements engineering
- virtual organization
- development process
- data management
- database