Business Intelligence from Voice of Customer.
L. Venkata SubramaniamTanveer A. FaruquieShajith IkbalShantanu GodboleMukesh K. MohaniaPublished in: ICDE (2009)
Keyphrases
- business intelligence
- data warehousing
- data warehouse
- data analysis
- decision support
- business intelligence systems
- knowledge management
- customer service
- electronic commerce
- case study
- decision making
- end users
- business information
- data mining
- big data
- business requirements
- business decisions
- data integration
- customer relationship management
- sql server
- knowledge discovery
- microsoft office
- microsoft sql server
- machine learning
- predictive analytics
- decision support system
- strategic management
- databases
- case based reasoning
- call center
- activity monitoring