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Semi-automated logging of contact center telephone calls.
Roy J. Byrd
Mary S. Neff
Wilfried Teiken
Youngja Park
Keh-Shin F. Cheng
Stephen C. Gates
Karthik Visweswariah
Published in:
CIKM (2008)
Keyphrases
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semi automated
call center
fully automated
service level
main memory databases
optimal solution
real time
fully automatic
arrival rate
queue length
service quality
probabilistic model
email
trade off
information technology
bayesian networks
image processing
information systems