Using Distribution Alliance to Signal the Seller's Service Quality in Online Retailing Platforms.
Yufei YanZuoliang YeXiaoxiao GongPublished in: Complex. (2021)
Keyphrases
- service quality
- electronic commerce
- customer satisfaction
- service providers
- online banking
- online services
- competitive advantage
- information quality
- quality of service
- user satisfaction
- online shopping
- real time
- call center
- online learning
- information systems
- customer loyalty
- competitive environment
- incident management
- job satisfaction
- database
- internet shopping
- financial risk