Modeling Relationship Quality and Consumer Loyalty in Virtual Communities.

Wen-Kung Lin Chou-Kang Chiu Yuan Hui Tsai

Published in: Cyberpsychology Behav. Soc. Netw. (2008)

Keyphrases

virtual communities
service quality
social networks
information sharing
online communities
online shopping
situated learning
case study
decision support
electronic commerce
user satisfaction
community members
grid infrastructure