Transitional Approach to Evaluate Customer Satisfaction for Video Distribution Services.
Motoi IwashitaPublished in: BCD (2019)
Keyphrases
- customer satisfaction
- service quality
- customer service
- service providers
- customer data
- online shopping
- video sequences
- video content
- customer support
- core competence
- user satisfaction
- multimedia
- digital television
- video data
- electronic commerce
- customer reviews
- product design
- video on demand
- video sharing
- real time
- end users
- web services
- information quality
- information systems
- customer retention
- quality of service
- internet banking
- database systems
- databases
- database