A Case Study on the Impact of Scrum on Overtime and Customer Satisfaction.
Chris MannFrank MaurerPublished in: AGILE (2005)
Keyphrases
- customer satisfaction
- service quality
- online shopping
- user satisfaction
- case study
- customer service
- core competence
- customer reviews
- information quality
- marketing strategies
- development process
- electronic commerce
- customer support
- real time
- study proposes
- user interface
- product design
- data analysis
- iso iec
- website
- customer data
- internet banking