Combining VIKOR with GRA techniques to evaluate service quality of airports under fuzzy environment.

Ming-Shin Kuo Gin-Shuh Liang

Published in: Expert Syst. Appl. (2011)

Keyphrases

service quality
service providers
customer satisfaction
fuzzy sets
electronic commerce
user satisfaction
mobile robot
fuzzy logic
membership functions
online shopping
call center
real time
information quality
quality of service
fuzzy comprehensive evaluation method
information systems
databases