Further Enhancement of KNN Algorithm Based on Clustering Applied to IT Support Ticket Routing.
Clarissa Faye G. GamboaMatthew B. ConcepcionAntolin J. AlipioDan Michael A. CortezAndrew G. BitancorMyra S. J. SantosFrancis Arlando L. AtienzaMark Anthony S. MercadoPublished in: CNIOT (2022)