SERVQUAL and the process improvement challenge.

Chris McCollin Irena Ograjensek Rainer Göb Andrea Ahlemeyer-Stubbe

Published in: Qual. Reliab. Eng. Int. (2011)

Keyphrases

process improvement
software process
business process
root cause
service quality
software process improvement
software engineering
business processes
knowledge management
artificial intelligence
business process management
motion estimation
e government
process model
cost estimation