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Scaling and modeling of call center arrivals.

Xiaowei ZhangL. Jeff HongJiheng Zhang
Published in: WSC (2014)
Keyphrases
  • call center
  • service times
  • database
  • customer service
  • real time
  • neural network
  • service level
  • database systems
  • reinforcement learning
  • expert systems
  • semantic web
  • asymptotically optimal
  • state dependent