Developing a Discriminant Index to Determine Critical Service Attributes of Continuous Performance Improvement.
Chun-Min YuTsang-Chuan ChangI-Hsiang HuPublished in: J. Serv. Sci. Res. (2018)
Keyphrases
- service quality
- discriminant analysis
- attribute values
- web services
- service providers
- neural network
- multi attribute
- information services
- index structure
- feature extraction
- database systems
- data management
- management system
- end users
- significant improvement
- b tree
- indexing techniques
- databases
- inverted index
- mobile services
- indexing method
- multiple attributes
- critical information
- categorical attributes
- processor sharing