Performance Analysis and Optimal Control of an M/M/1/k Queueing System with Impatient Customers.
Peter R. de WaalPublished in: MMB (1987)
Keyphrases
- optimal control
- arrival rate
- call center
- queueing model
- heavy traffic
- control problems
- dynamic programming
- queue length
- holding cost
- steady state
- asymptotically optimal
- single server
- queueing systems
- single server queue
- feedback control
- arrival process
- service times
- control strategy
- poisson process
- optimal control problems
- risk sensitive
- queueing networks
- class of nonlinear systems
- brownian motion
- service level
- long run
- infinite horizon
- reinforcement learning
- lyapunov function
- linear quadratic
- neural network
- state dependent
- customer service
- customer demand
- control scheme
- service quality
- sufficient conditions
- data mining