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Investigating the factors of customer experiences using real-life text-based banking chatbot: a qualitative study in Norway.

Anine Holtmoen PeterssonSanchit PawarAsle Fagerstrøm
Published in: CENTERIS/ProjMAN/HCist (2022)
Keyphrases
  • real life
  • factors affecting
  • factors that influence
  • key factors
  • real world
  • multimedia
  • empirical studies
  • quantitative and qualitative
  • factors that affect
  • prior studies
  • quantitative methods