Extraction of affective responses from customer reviews: an opinion mining and machine learning approach.
Zhi LiZonggui TianJ. W. WangWai Ming WangPublished in: Int. J. Comput. Integr. Manuf. (2020)
Keyphrases
- customer reviews
- opinion mining
- machine learning
- online product reviews
- sentiment analysis
- product features
- information extraction
- sentiment classification
- text classification
- natural language processing
- product reviews
- customer satisfaction
- automatically extracting
- machine learning algorithms
- text mining
- active learning
- topic modeling
- learning algorithm
- opinion words
- artificial intelligence
- positive or negative
- user generated content
- supervised learning
- feature selection