Research Directions and Issues of Service Research: A Perspective of Business Information System.
Hong-Mei ChenHarry Jiannan WangJ. Leon ZhaoPublished in: Pac. Asia J. Assoc. Inf. Syst. (2010)
Keyphrases
- information systems
- telecommunications industry
- service management
- service delivery
- business rules
- enterprise systems
- business processes
- web services
- knowledge management
- business organizations
- key issues
- business process
- mission critical
- viewpoint
- service providers
- customer service
- service quality
- management system
- service provision
- strategic management
- databases
- information technology
- cloud services
- development methodologies
- data mining
- virtual organization
- competitive advantage
- business environment
- service composition
- business models
- ethical issues
- business strategy