Developing Business Process Improvement Skills Using a Case Study of a Hospital Outpatient Department.
P. D. HettiarachchiWasana BandaraT. S. Dahanayake YapaIgnatius ChukwudiAmali WijekoonPublished in: ICIS (2023)
Keyphrases
- process improvement
- business process
- health care
- business processes
- case study
- software process
- information systems
- knowledge management
- root cause
- business process management
- cost estimation
- software development
- software engineering
- business rules
- product development
- e government
- quality assurance
- software process improvement
- enterprise wide
- information technology
- emotional intelligence
- real world