Appointment scheduling and the effects of customer congestion on service.
Zheng ZhangBjorn P. BergBrian T. DentonXiaolan XiePublished in: IISE Trans. (2019)
Keyphrases
- customer service
- customer satisfaction
- service systems
- call center
- service times
- service requirements
- service quality
- scheduling decisions
- scheduling problem
- electronic commerce
- scheduling algorithm
- service providers
- admission control
- web services
- grid environment
- resource consumption
- management system
- parallel machines
- capacity allocation
- arrival process
- customer support
- flow control
- congestion control
- service composition
- round robin
- queueing model
- ip networks
- marketing strategies
- scheduling policies
- customer behavior
- user satisfaction
- resource allocation
- product information
- point of sale
- customer orders