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AntProphet: an Intention Mining System behind Alipay's Intelligent Customer Service Bot.
Cen Chen
Xiaolu Zhang
Sheng Ju
Chilin Fu
Caizhi Tang
Jun Zhou
Xiaolong Li
Published in:
IJCAI (2019)
Keyphrases
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customer service
customer satisfaction
inventory control
intelligent systems
customer behavior
web mining
data mining
frequent patterns
call center
knowledge discovery
transactional data
database systems
electronic commerce
itemsets
data mining techniques
sequential patterns
response time
text mining