Strategic Behavior of Customers and Optimal Control for Batch Service Polling Systems with Priorities.
Tao JiangXingzheng LuLu LiuJun LvXudong ChaiPublished in: Complex. (2020)
Keyphrases
- optimal control
- polling systems
- service providers
- heavy traffic
- dynamic programming
- control problems
- customer service
- customer satisfaction
- service quality
- infinite horizon
- single server
- queueing model
- control strategy
- call center
- reinforcement learning
- service times
- optimal control problems
- queueing networks
- steady state
- multistage
- cloud computing
- queueing systems
- neural network