Nutzung individuell bestimmbarer KPIs im Incident Management zur nachhaltig effektiven Schwachstellen- und Stärkenidentifizierung von IT-Service Landschaften.
Volkan GizliJorge Marx GómezSimon Stephane Ntomthe TiakoPublished in: GI-Jahrestagung (2015)
Keyphrases
- incident management
- service providers
- business models
- service quality
- situation awareness
- key performance indicators
- cloud computing
- life cycle
- information technology infrastructure
- end users
- business processes
- databases
- service oriented
- information sharing
- electronic commerce
- business intelligence
- machine learning