Workforce cross-training decisions in field service systems with two job types.

Saligrama R. Agnihothri Ajay K. Mishra D. E. Simmons

Published in: J. Oper. Res. Soc. (2003)

Keyphrases

service systems
service oriented
service level
decision making
web technologies
queueing model
optimal solution
special case
np hard
decision makers
job satisfaction