Validating the relationship between service quality, patient sensitivity and experience towards medical applications using SERVQUAL.
A. MalathiK. Mohamed JasimPublished in: Int. J. Medical Informatics (2022)
Keyphrases
- service quality
- medical data
- customer satisfaction
- service providers
- electronic commerce
- online shopping
- quality of service
- user satisfaction
- information systems
- competitive advantage
- call center
- information quality
- patient data
- internet shopping
- competitive environment
- job satisfaction
- clinical data
- technology acceptance
- knowledge management