The Relationship between Service Quality Dimensions, Customer Satisfaction and Loyalty in Technology based Self Service Banking.
Rajiv SindwaniManisha GoelPublished in: Int. J. E Serv. Mob. Appl. (2016)
Keyphrases
- customer satisfaction
- service quality
- internet banking
- online shopping
- service providers
- information systems
- electronic commerce
- user satisfaction
- information quality
- customer service
- call center
- product design
- quality of service
- competitive advantage
- customer support
- customer loyalty
- customer retention
- technology acceptance
- databases
- marketing strategies
- customer data
- competitive environment
- real time
- job satisfaction
- business intelligence
- web services
- website
- internet shopping
- incident management