Optimal Decision Making for Customer-Intensive Services Based on Queuing System Considering the Heterogeneity of Customer Advertising Perception.
Gang FuLinxiao DongWentao ZhanMinghui JiangPublished in: Syst. (2022)
Keyphrases
- customer service
- decision making
- marketing campaigns
- customer satisfaction
- electronic commerce
- purchase behavior
- customer data
- web services
- potential customers
- customer requirements
- customer support
- market segments
- service requirements
- dynamic programming
- optimal solution
- service oriented
- service times
- customer behavior
- service providers
- information processing
- churn prediction
- service quality
- call center
- holding cost
- customer demand
- decision support
- decision makers
- end users
- data mining