Integrated capacity and marketing incentive contracting for capital-intensive service systems.

Yabing Jiang Abraham Seidmann

Published in: Decis. Support Syst. (2011)

Keyphrases

service systems
web technologies
service level
website
service oriented
decision making
call center
service discovery
stochastic models
principal agent
enterprise systems
service selection
queueing model
heavy traffic
arrival rate
queue length
social media