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Behavioral Customer Loyalty in Online Shopping: The Role of E-Service Quality and E-Recovery.
Majid Mohammad Shafiee
Negin Ahghar Bazargan
Published in:
J. Theor. Appl. Electron. Commer. Res. (2018)
Keyphrases
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service quality
online shopping
customer loyalty
customer satisfaction
service providers
electronic commerce
user satisfaction
call center
online consumer
competitive advantage
information systems
quality of service
information quality
data mining
shopping behavior
marketing strategies
case study