Human vs. Automated Sales Agents: How and Why Customer Responses Shift Across Sales Stages.
Martin AdamKonstantin RoethkeAlexander BenlianPublished in: Inf. Syst. Res. (2023)
Keyphrases
- customer service
- customer behavior
- potential customers
- multi agent systems
- artificial agents
- intelligent agents
- multi agent
- autonomous agents
- customer base
- multiple agents
- cooperative
- artificial intelligence
- multiagent systems
- customer support
- semi automated
- dynamic environments
- customer satisfaction
- agent interactions
- forecast models
- agent model
- human users
- human subjects
- incomplete information
- software agents