Experience report on applying software analytics in incident management of online service.
Jian-Guang LouQingwei LinRui DingQiang FuDongmei ZhangTao XiePublished in: Autom. Softw. Eng. (2017)
Keyphrases
- incident management
- service providers
- service quality
- online services
- situation awareness
- learning analytics
- online learning
- software development
- software systems
- cloud computing
- configuration management
- source code
- business intelligence
- data analysis
- case study
- real time
- web services
- cloud services
- data mining
- software as a service
- data management
- management system
- information sharing
- database systems
- artificial intelligence
- databases