An Empirical Study of Service Quality, Value and Customer Satisfaction for On-Demand Home Services.
Brijesh SivathanuPublished in: Int. J. Inf. Syst. Serv. Sect. (2019)
Keyphrases
- service quality
- customer satisfaction
- service providers
- online shopping
- electronic commerce
- user satisfaction
- customer service
- quality of service
- cloud computing
- information quality
- competitive advantage
- information systems
- incident management
- customer data
- call center
- customer retention
- product design
- job satisfaction
- real time
- internet banking
- statistically significant
- query processing
- expert systems
- web services
- customer support
- competitive environment
- database