Social Media Analytics and Corporate Crises - a Case Study of Boeing's 737 Max Crashes.
Julian MarxMilad MirbabaieChristopher CzonstkeStefan StieglitzPublished in: ECIS (2021)
Keyphrases
- social media
- case study
- big data
- crisis management
- big data analytics
- social networking
- test bed
- social networks
- social media data
- user generated content
- social media platforms
- knowledge management
- information technology
- databases
- learning analytics
- end user computing
- unstructured information
- business intelligence
- information systems
- social media sites