Transformational change and business process reengineering (BPR): Lessons from the British and Dutch public sector.
Vishanth WeerakkodyMarijn JanssenYogesh Kumar DwivediPublished in: Gov. Inf. Q. (2011)
Keyphrases
- business process change
- business process reengineering
- business processes
- public sector
- e government
- business process
- information sharing
- policy making
- workflow technology
- information and communication technologies
- current practices
- public administration
- web services
- digital government
- workflow management systems
- service delivery
- machine learning
- electronic government
- change management
- e learning