Help desk center operating model as a two-phase queueing system.

Sergey A. Dudin Olga S. Dudina

Published in: Probl. Inf. Transm. (2013)

Keyphrases

mathematical model
high level
neural network
similarity measure
formal model
data sets
search engine
bayesian networks
email
probabilistic model
management system
maximum likelihood
em algorithm
theoretical analysis
computational model
experimental data