IntelliTag: An Intelligent Cloud Customer Service System Based on Tag Recommendation.
Minghui YangShaosheng CaoBinbin HuXianling ChenHengbin CuiZhiqiang ZhangJun ZhouXiaolong LiPublished in: ICDE (2021)
Keyphrases
- customer service
- tag recommendation
- cloud computing
- customer satisfaction
- collaborative tagging
- item recommendation
- user experience
- recommendation systems
- personalized ranking
- tensor factorization
- social tagging systems
- user generated
- customer support
- image annotation
- governmental organizations
- search engine
- sentiment analysis
- image features
- computer vision
- information retrieval