Focusing the customer through smart services: a literature review.
Sonja DreyerDaniel OlivottiBenedikt LebekMichael H. BreitnerPublished in: Electron. Mark. (2019)
Keyphrases
- literature review
- customer service
- case study
- web services
- location aware
- service oriented
- customer satisfaction
- fuzzy theory
- context aware
- ubiquitous environments
- home environments
- service providers
- public libraries
- potential customers
- customer data
- current issues
- ubiquitous computing
- service quality
- smart environments
- electronic commerce
- enabling technologies
- information systems development
- end users
- customer behavior
- service oriented architecture
- smart objects
- smart spaces
- smart cities
- service composition
- mobile applications
- financial services
- design science
- higher education institutions
- mobile devices
- real world