Hospital Information Systems Quality: A Customer Satisfaction Assessment Tool.
Vincent RibièreAnita J. La SalleReza KhorramshahgolYvon GoustyPublished in: HICSS (1999)
Keyphrases
- customer satisfaction
- service quality
- assessment tool
- user satisfaction
- information quality
- online shopping
- hospital information systems
- learning experience
- information systems
- customer service
- database
- quality of service
- customer data
- service providers
- marketing strategies
- artificial intelligence
- internet banking
- medical images
- learning environment
- web services
- metadata
- databases