The "Sensitive" Markovian queueing system and its application for a call center problem.

Odysseas Kanavetas Baris Balcioglu

Published in: Ann. Oper. Res. (2022)

Keyphrases

call center
asymptotically optimal
service level
service quality
arrival rate
service systems
customer service
heavy traffic
queue length
operational decisions
agent technology
information systems
machine learning
queueing model
queueing systems
bayesian networks
service times
fluid model
neural network
database