Impact of Information Technology Management Practices on Customer Service.
Jahangir KarimiToni M. SomersYash P. GuptaPublished in: J. Manag. Inf. Syst. (2001)
Keyphrases
- customer service
- management practices
- information technology
- business strategy
- project management
- inventory control
- information systems
- customer satisfaction
- customer behavior
- decision making
- business managers
- business processes
- researchers and practitioners
- decision support system
- call center
- knowledge management
- state space
- customer support
- healthcare delivery
- database
- governmental organizations