Do information and service quality affect perceived privacy protection, satisfaction, and loyalty? Evidence from a Chinese O2O-based mobile shopping application.
Yaeri KimQiran WangTaewoo RohPublished in: Telematics Informatics (2021)
Keyphrases
- service quality
- customer satisfaction
- user satisfaction
- online shopping
- internet shopping
- privacy protection
- private information
- service providers
- information systems
- databases
- electronic commerce
- information loss
- end users
- quality of service
- database systems
- website
- competitive advantage
- statistical databases
- data mining
- information quality