Business intelligence approach to supporting strategy-making of ISP service management.
Sheng-Tun LiLi-Yen ShueShu-Fen LeePublished in: Expert Syst. Appl. (2008)
Keyphrases
- business intelligence
- service management
- decision support
- data warehousing
- data warehouse
- business information
- sql server
- data analysis
- end users
- network management
- microsoft office
- service delivery
- knowledge discovery
- case study
- decision making
- data mining
- context awareness
- knowledge management
- web services
- real world
- databases
- information systems