Extractive Dialogue Summarization Without Annotation Based on Distantly Supervised Machine Reading Comprehension in Customer Service.
Bing MaHaifeng SunJingyu WangQi QiJianxin LiaoPublished in: IEEE ACM Trans. Audio Speech Lang. Process. (2022)
Keyphrases
- customer service
- reading comprehension
- summary generation
- multi document summarization
- text summarization
- automatic summarization
- extractive summarization
- computer assisted
- vocabulary acquisition
- topic segmentation
- customer satisfaction
- multidocument summarization
- multiple choice
- natural language processing
- named entity recognition
- document summarization
- natural language
- learning algorithm
- machine learning
- active learning
- governmental organizations
- information systems
- electronic commerce
- word recognition
- computer assisted language learning
- information extraction