On a multiserver markovian queueing system with balking and reneging.

Aliakbar Montazer-Haghighi J. Medhi Sri Gopal Mohanty

Published in: Comput. Oper. Res. (1986)

Keyphrases

call center
service times
single server queue
arrival rate
queueing systems
steady state
heavy traffic
queueing model
queue length
asymptotically optimal
waiting times
fluid model
state dependent
queueing networks
service level
stationary distribution
random variables