The role of decision-making support systems in IT service management processes.
Manuel MoraGloria E. Phillips-WrenJorge Marx GómezFen WangOvsei GelmanPublished in: Intell. Decis. Technol. (2014)
Keyphrases
- support systems
- decision making
- decision support system
- decision makers
- decision support
- safety critical
- learning systems
- information systems
- fuzzy logic
- user interface
- incident management
- databases
- marketing strategies
- intermediate level
- key concepts
- intelligent systems
- data mining
- case based reasoning
- natural language
- real world