Clients and Providers of Outsourcing Services. The SerCom and Topps Case Studies.
Frédéric AdamEleanor DoyleDavid SammonPublished in: J. Decis. Syst. (2008)
Keyphrases
- service providers
- case study
- web services
- service quality
- end users
- lessons learned
- cloud computing
- online services
- information technology
- open source
- information systems
- service composition
- client server
- service oriented
- business process
- real world
- content providers
- context aware
- digital libraries
- multimedia
- literature review