A conceptualisation of narratives and its expression in the CRM.

Valentina Bartalesi Carlo Meghini Daniele Metilli

Published in: Int. J. Metadata Semant. Ontologies (2017)

Keyphrases

customer relationship management
wide range
neural network
database
multi agent systems
real time
databases
data mining
artificial intelligence
case study
similarity measure
data analysis
data mining applications