Matrix Evaluation Method for Planned Usability Improvements Based on Customer Feedback.
Konrad BaumannPublished in: HCI (1) (1999)
Keyphrases
- evaluation method
- evaluation methods
- evaluation model
- electronic commerce
- user experience
- credit risk
- analytic hierarchy process
- fuzzy comprehensive evaluation
- relevance feedback
- customer satisfaction
- ahp method
- neural network
- artificial intelligence
- case study
- customer relationship management
- fuzzy comprehensive evaluation method