A resilience engineering-based approach to improving service reliability in maintenance organizations.
Seyed Mohammad AsadzadehHadi MalekiMehrab TanhaeeanPublished in: Int. J. Syst. Assur. Eng. Manag. (2020)
Keyphrases
- information technology
- service delivery
- service management
- management system
- information systems
- mission critical
- virtual organization
- service providers
- artificial intelligence
- engineering design
- service quality
- decision making
- end users
- competitive advantage
- computer science
- service composition
- information services
- knowledge management
- semantic web services
- web services
- loosely coupled
- customer satisfaction
- virtual enterprise
- maintenance cost
- public services
- critical information
- management policies
- software maintenance
- service discovery
- missing data