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Improving customer complaint management by automatic email classification using linguistic style features as predictors.
Kristof Coussement
Dirk Van den Poel
Published in:
Decis. Support Syst. (2008)
Keyphrases
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feature space
feature vectors
email classification
feature extraction
prior knowledge
data mining
similarity measure
natural language
knowledge discovery
small number
natural language processing
text mining
linguistic knowledge