An Empirical Examination of the Determinants of Successful Transition Management in Offshore Business Process Outsourcing.
Jai GaneshDeependra MoitraPublished in: AMCIS (2004)
Keyphrases
- business process
- business processes
- business process management
- business requirements
- workflow management systems
- process management
- process improvement
- process model
- inter organizational
- business users
- business rules
- virtual organization
- business process models
- web services
- workflow technology
- information systems
- event logs
- business process modeling
- process mining
- knowledge management
- workflow model
- case study
- ws bpel
- workflow management
- service quality
- project management
- decision support system